Mobile contract still active after 18 days

My contract was due to be terminated the 12th November 2015. I filled in the required forms the 15th October 2015. I was contacted about 10 days ago about the cancellation. I was told i could move it to pay as you go. Which i said they could do. I did not want a contract with Telkom anymore. It is now the 30th November and my contract is still active. Apparently they struggled to migrate and could not do it so they left the contract active. Now I must continue paying until the migration is resolved. How messed up is that. Now i don't want the Contract and the Pay as You Go option also. I want nothing. It is my money that you guys are ripping me off with. <br> <br> The number to be cancelled is ***