Mobile contract expired end of August and up to date Telkom mobile has not respondednand I can not port my number

Mobile contract expired end of August 2015. We phoned in July to cancel the contract, we were then advised to go to a Telkom mobile shop for the necessary paper work to be done. On 2 August 2015 we went to Telkom mobile in Menlyn shopping centre and the necassary paper work was completed. <br> On 31 August 2015 my contract expired and that is where the nightmare started.<br> I went to a Telkom mobile store on the 31 of August and I was told the paper work was never done. We then phoned and got a new case number and was told we will be atteded to in 24hours. <br> Since 1 September we have been calling the Call centre everyday for progress. Everytime we are told something different. Even after another visit at Telkom mobile in Mall@Reds we are still waiting for a response. <br> Currently I am on a Month to month contract, that we never requested, all I want is for my number to be put on Pre-paid so that my number can be ported to a new service provider. I can not understand why I must wait 13 days for a response when my contract already expired last month???