Mobile contract cancelled when I didn't request it

I had a Telkom Mix package, which included a mobile contract. When I moved house, I cancelled the landline and ADSL but specifically requested that the Mobile contract should NOT be cancelled. This was confirmed by a lady who called me from Telkom. Needless to say, Telkom cut off my mobile phone on December 2nd 2015 and despite repeated requests, emails and visits to Telkom in Cresta, my contract has not been re-instated.<br> <br> I can't port the number to another Service provider because it is not active and Telkom won't activate it. Please, it is SEVEN WEEKS since this number has worked. Surely somebody, somewhere in Telkom can sort this out?