Mobile Contract Cancellation

On the 29th of September 2017 I went to the Mall of Africa Telkom store to cancel my mobile contract. I completed the cancellation form and submitted a copy of my ID. Thereafter I was informed that an email will be sent to me to confirm receipt of my cancellation and that it will be effective after 31 days. It has been longer than that and I still have not received any email or communication from Telkom.

I resorted in using the Telkom website to cancel and received the following case number: ********** 5. Still, nothing has been communicated to me. I even used @TelkomZA on Twitter to find try and find out what is going on. Instead, they said I should send an email to ********** and there has been no feedback from the recipient. I also sent an email to ********** for feedback and also attached a new copy of the form but still no feedback of receipt. I used the Telkom website 'chat to an agent' option but that did not work at all.

I am very frustrated and angry about this poor service delivery. I regret using Telkom for a mobile contract because they are pretty much useless. The reason why I want to cancel the contract is that they overcharged me for a Huawei P8 which was R249 per month . I ended up paying close to R1000 every month.

I am trying to get feedback from Twitter, Telkom website and emails they suggested I should use but still I have not received any feedback, and I am still billed. It seems as if they are dragging the cancellation so they can get more money out me which is *****. All I want is my mobile contract cancelled....How hard can it be?