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Bonginkosi N

1 reviews | Active since Jan 2011

06 Sept 2017, 10:31

Mobile contract cancellation

I ordered a new device online, and cancelled the order after Telkom debited my account.A device was delivered after cancellation of which I took delivery of and still requested that they fetch it and refund me,I have sent emails to the cancellation dept. since the 10th of August and have called their 081 180 number over 15 times and was told that they will arrange for the device to be collected as I am not allowed to deliver it myself. I have now received a bill for usage even though the package is sealed (and did not activate or use the phone).This morning I called to follow up on when this device will be collected and was told that no arrangement have been made as the contract is active and not cancelled.

0
Replies (9)
Telkom
Telkom's reply11 Sept 2017, 09:36
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply19 Sept 2017, 11:22
Official

Good day

Trust you are well.

We tried to contact you on *** with no luck, may you kindly private message us the affected number/ID number so that we can investigate if the contract was successfully cancelled.

Kind regard

Ithabeleng

Telkom social media team

Best regards,

BN
Bonginkosi N's update19 Sept 2017, 12:36
Reviewer Update
Where do I "privately message " you ? please advise
Telkom
Telkom's reply27 Sept 2017, 09:42
Official

Hi nkonyane,

You need to tick on the "Post a private reply" Box at the bottom .

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

BN
Bonginkosi N's update27 Sept 2017, 09:50
Reviewer Update
Hi,number is 065 897 2063
BN
Bonginkosi N's update05 Oct 2017, 11:37
Reviewer Update
There seems to be no urgency in addressing this matter.After all the back and forth messaging ,Telkom still went ahead and debited my account with an amount of R2979.02 of which I reversed.I have now received an invoice that I owe R4678.07 which will be deducted from my account on the 31st of October 2017. Telkom still needs to refund me with an amount of R1699.00.
Telkom
Telkom's reply08 Oct 2017, 10:48
Official

Hi nkonyane,

Thank you for making contact with us.

Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.

Your reference number: ***3

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

BN
Bonginkosi N's update08 Oct 2017, 12:30
Reviewer Update
I am tired of this going back and forth,below are a list of reference numbers for the same query Your Reference: AI ********** given on the 11th of September 2017 Your Case number is : ********** 4 given on the 01st of October 2017 Your Case number is : ********** 3 given on the 08th of October 2017 I am not sure if this is just a delay tactic from Telkom.
BN
Bonginkosi N's update13 Oct 2017, 09:36
Reviewer Update
After all the back and forth writing,Telkom has once again debited my bank account for an amount of R2979.07.I will be reversing this amount and take this matter to the credits ombuds as it has been going on for over 2 months and nothing has been done to correct this.