MOBILE CONTRACT

I ordered a mobile contract telephonically. When I followed up a week later I was informed that my application was declined as my credit records did not match (no contact from Telkom to inform me there is a problem). I checked with ITC and all my details were perfect, and there is absolutely no adverse information. I was informed that I cannot be told what the problem is, I have to go in store. I went to the store and they do not have the phone I want in stock. They cannot assist me in rectifying the issue at hand, whatever it is. They can also not see that I am even on Telkom's system. Apparently Telkom does not want my business.