Mobile Contract

I app**** for mobile contract for Note 4 in December. I was told there was no stock. They would get it in early Jan. I signed my contract papers and submitted. I went to the store twice to check the if there hasn't been any stock in Jan. Was promised that the stock will be delivered end of Jan. Still i waited. As there was no communication from the store, yesterday i drove to menlyn to check and was asked who did i submit the forms to as there is trace of my forms. I can't remember the lady who took my forms as it is more than a month now. I am told the forms might have been put away n only she can tell. But the lady is not at work! That's the worst excuse in the book. If the contract is declined, just say so and let me move on. This is the reason Telkom can't compete in this mobile business. Customer service should be the core! I am really lost for words. I was promised a call today n still waiting n don't see it happenning.