Mnr Andries

We have been with telkom for years and if it should happen that there is a problem on our ADSL line we know it's going 2 be a nightmare currently we have been offline from the 4th until today on valentine's, when we phone the log a fault only to close it again the next day with us stil offline,, no way of contacting a technician as they don't want to give us a number for them,, up until now no straight answer or a openserve technician in sight. Please if anyone can assist