Mmotong

I have been using Telkom contract Midnight Data for 1 year & 3 months now for , R99.00 package but my billing is so ridiculous , they are debit my account more than what i supposed to pay , some months its R599 , and sometimes I am not even using the modem but the billing is the same. my first call to Telkom was 15/03/'18 case number ********** 9 spoke to Tshepiso call center agent , with no respond and assistance what piecing me off is they continue to debit my account until I went to my bank to make a reversal of the debit order since the problem was not solved, I am now been debited an amount of R2400.00 , I call again the call centre on the 20/06/'18 spoke to Siyabonga Hlongwane who didn't tell me that the first case I logged was closed, and he told me he is opening another case number ********** 9 and again I was promised that the enquiry will be done in72 hrs but the query was not done until I called again on the 27/06/18 spoke to Nosiphiwe who told me that the first case ********** 9 was closed with no comments on it, and now I am charged rejection fee of R400, I am not going to accept Telkom to charge me without an explanation or to pay what I don't know cause since I waited for the respond from the Billing department, this is unacceptable as money is not something that can be charged without an explanations. I will only pay Telkom what I owe them not what I don't know, then the first query phone was dropped and I spoke to Sanele and Tshego all from different call centres . I requested to speak to the Manager and I was told that protocol I can not speak to the Manager . I am tired to call Telkom call centre with no help . Telkom's pathetic service this is unacceptable and is tantamount to theft, I tried to be patient but I can not deal with this anymore I then contacted Hello peter and if I do not receive sufficient feedback by the end of next week I will be laying a complain with the Consumer Complaints Commission . I am awaiting your respond.