Mix up with contracts

SM143831 - Hello Peter complaint number 08.09.2015<br> On 8th September I reported my compliant and a Buzi from Hello Peter contacted me back and since then I am still waiting for an answer. Just ironic how I have to log a new complaint with HP to try and resolve my previous complaint <br> <br> I logged compliants, report to Hello Peter, send emails to the consultant in Telkom Direct and still I have no outcome on my complaint. <br> <br> The Consultant was stop emailing me after he could not resolve the problem, the Call Centre logs complaints and promise it will be treated as urgent and since my 1st complaint nobody contacted me or even tried to have any correspondence. Hello Peter consultant for Telkom also made promises and still waiting for an outcome. <br> <br> All this started on 28.06.2015 because of a mixed up with my contracts. In July I was billed R1600 (still waiting to be paid back) and the next debit order will be R4800 , which I queried already on the 04.09.2015.<br> This is really unacceptable an poor poor poor service.<br> <br> Please go back on my history for all complaints logged and I can even email you guys with all the correspondence by email and asking for answers, for feedback, but I am