AD
Ahmed D

1 reviews | Active since Nov 2014

25 May 2016, 14:08

Mix Deal Renewal/Upgrade Nightmare

<p>I am currently on a telkom mix deal contract for my home (Landline, 10gig ADSL and Samsung S3 mobile) and the contract in now due for an upgarde, however after visiting 3 stores (Westwood, Overport and Gateway) and probably 20 phone calls to the call centre no one can help me with the upgrade.</p> <p>The stores system cannot see the deals advertised on the telkom website and so cannot offer me the deal i want.</p> <p>The call centre agents have just transferred me from pillar to post as no one at the call centre is responsible for mix deals. Its either landline or mobile, and so they absolve any responsiblity.</p> <p>The service is so pathetic its not funny anymore, and to think i want to renew my contract with them.</p>

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Replies (1)
Telkom
Telkom's reply26 May 2016, 18:30
Official

Hi adocrat83

Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible. We do apologise for the inconvenience.

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Regards
keagan
Telkom Social Media Team