1 reviews | Active since Dec 2016

24 Jan 2017, 11:39

Misused telephone man

<p>On the 31 May 2016 I handed in my notice letter in cancelling my business line and internet at Southgate branch.At the end of June 2016 I went to settle my phone account as from the 1 July 2016 was not going to use there services any longer. End of July 2016 I received a invoice. I called the call centre and I personally went back to Southgate branch and they told me they will be in contact with me soon in cancelling my landline. As from 1 July 2016 I moved from those premises.During September 2016 I received a call from Telkom telling me somebody will call me cancel my services.I went every month back to the Telkom branch in Southgate and they also told they will call me. But I still received invoices from them. On the 20-01-2017 I received a call from the attorneys stating that Telkom has handed me over and they wanted to know when will I be paying my arrears ?I told them Iam still waiting for Telkom to get back to me.I spoke to Telkom 23-01-2017 as they said my case is at the attorneys they are unable to assist me. Somewhere down the line somebody from Telkom is not doing their job.This is totally unaccepectable,frustrating and humilating.How much phone calls should one make and also going into the store.This whole thing is just costing me a small fortune.And yet no help is available.As today its still not resolved.Iam really fed-up with companies taking me for a ride.Very angry customer. </p>

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Replies (3)
Telkom
Telkom's reply24 Jan 2017, 13:07
Official

Hello miranda-camp-stols

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our fulfillment team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

's update25 Jan 2017, 10:10
Reviewer Update

I would like confirmation that I owe Telkom nothing and also proof that Iam not handed over to the attorneys. As soon as possible.

Thank you.

's update25 Jan 2017, 10:14
Reviewer Update

I received another Sms today.

''Your Account remains in arrears which is in breach of your contract with Telkom.

Pay IMMEDIATELY Tel; ********** 288 Ref; ********** 60001''

This is getting very frustrating. Please sort it out today.