Mistreated Customer and Terrible experience

<p><br />I took out a contract on November 27 from the Clearwater Telkom 8ta store (the one opposite cellucity) for a Samsung S7 Edge. The phone experienced an OBF so I took the phone back on November 28. The store didn't seem bothered and sent me to the Samsung store for them to look at, but the Samsung technicians were not there. This was 6.30pm as I work during the day and can't get the time off. I went back to the store and they said they would need to book it in and it will take a week before it even gets looked at for assessment and the whole process can take 2 weeks. They also couldn't book the phone into the system as there was no one with authority to do so. I had to leave the phone there for them to do it in the morning.</p> <p><br />I went back to the store on the 29th where I was proceeded to be told that the phone was taken to Samsung and no fault found and was told to take it to Samsung myself. I went to Samsung and they affirmed there is a problem. I went back to the Telkom mobile store and the manager gave me attitude like I was lying. We then went to the wefix store in Clearwater where i pointed out the problem to the wefix technician to which he affirmed there was a problem and for the phone to be booked in.</p> <p><br />The phone was only booked in on the 30th November, ***. This is really terrible service, i was treated with such disrespect and basically accused of lying. Why do I need to wait so long for getting a new phone that works. At this point since the phone is OBF and per the CPA I want the contract cancelled immediately and the number reverted back to prepaid</p>