MISTER

I app**** for a new Telkom contract in store on the 29th December 2017. The contract was approved immediately. However they had no stock of the device. It being December I exercised patience. Long story short I only received the phone on the 25th March 2018 from another branch AFTER RE-APPLYING. I wanted to port a telkom number from another persons name onto my name after taking the correct documents with to the store I was assured the number would be ported within 48 hours. After 48 hours the number was still not ported. I then called and was assured it takes up to 72 hours. Obviously after 72 hours the number was still not ported. After numerous calls and even a visit to a telkom store, my number has still not been ported. Every person I spoke to had a different story to tell about why the number has not been ported. It’s almost as if they don’t want to make an effort to help. The problem is you can’t escalate the issue to a higher level. Also, I run a business on this number so it’s frustrating waiting this long.