Mistaken charge to my account taking long to fix

First there was a charge of over R3000 to my account as a migration penalty. Upon calling the call center (and spending about 20 minutes on the phone), this was identified as a mistake and a case logged so that it could be corrected.<br> <br> A week later I called back as nothing had happened and no updates were forthcoming. After another 20 minute call, I was told that an email was sent to the person dealing with the case. I find this response quite annoying. \Sending an email"is not a solution to any problem.<br> <br> Some days later"