Mistake made by Telkom and customer penalized!

I requested my services be moved to our new address on 17 Feb. I then called back on 7 March and was told it had not been done yet and that my request had been escalated. I phoned back this morning to find out why I have not heard only to be told by a very uninterested supervisor that someone had made a mistake and moved service to the incorrect exchange. I have now been told that it will take between 7 and 21 days to move my service - in the meantime I have been charged my R500 subscription for a service I have not had for 10 days. This is very unfair! Reference number for my most recent call is 835374 - supervisor Thabiso Mohlahlo is the most uninterested sounding person and I can't believe that he has taken my request seriously and escalated through the right channels. I now am loosing income without a telephone and internet line! Disgusting!