Missold ADSL package. Paid account not updated at credit bureau!

I took out ADSL with Telkom to work from home. The package and speed was completely missold. I logged numerous tec fault and lost a lot of time at work die to technical issues until one of their technicians informed me that I won't get a proper connections because I'm too far from the excange. I was offline the whole day from work due to this amd ended up getting a sick note from a doctor.

I then had to buy a router and get a data sim to continue working from home which I had to pay on top of that telkom was still billing me.

I cancelled my subscription with Telkom due to this and logged a dispute with them so they can compensate me or meet me half way for expenses I incurred and my time that I had unpaid due to this. Send them mails and screenshots with all communications I've previously sent and I got no response just a reply that my ticket has been closed or I need to call.

I've called them incurred call charges, agent drop when you escalate and ask to a TL. I've asked for call recordings no response.

Sine I had this dispute I didn't pay. I then decided that this has a negative impact on my credit profile and I decided to settle the account on 30th August 2022.

I received a statement from Telkom with a R0.00, but still today my accountvhas not been updated as paid up at the credit bureaus and still showing arrears.

How can one company cause so much drama. The consumer end it paying for misinformation suffer and losses income and when they paying they must still beg for a credit bureau update which is rightfully due to them?