Mission to cancel a contract

<p>I tried going into the store to cancel my contract, however, the queues are always painfully long. A staff member approached me and gave me a form to complete and to email to telkom. A month later I haven't received any response. When I call the call centre they cannot assist me. They said that when the department that deals with cancellations receives my form they will contact me. I get an sms to say that my subscription was updated. Which subscription? I am still getting debited! Why??</p>