Mission Impossible

<p>I've been trying for over a month now to get a settlement letter from Telkom in order to cancel my 3 mobile contracts with them.</p> <p>I sent the cancelation form 10 June and received an automated reply stating that it'll take 21 working days, firstly, how can it take 21 days to genrate a statement to tell me how much I need to pay Telkom in order to cancel my contracts? When I called MFC to cancel my vehicle finance I received the settlement letter via email WHILE I WAS still on the phone with the agent?!!</p> <p> </p> <p>I received an email yestarday stating that I cannot cancel my contracts because I'm still within the 24 month contract period... seriously? If I request to cancel my contracts then your next step should be to send me a settlement letter, don't email me to tell me you're unable to cancel my contract, do you seriously employ such ******** or stupid people? </p> <p> </p> <p>I again called the call centre to explain myself, another 'escalation', another promise that the accounts department will follow up... I am tired of this nonsense, spoke with Eugene, reference number ********** 7.</p> <p> </p> <p>I've now called the call centre, went to the store in Mall of Africa, left A LOT of messages on Facebook and messenger, all I get in return is your really irritating reply "Sorry for the delay and for any inconvenience caused, we'll follow up".. How about you actually follow up, send a letter stating how much I need to pay so that I can get out of my contracts and your bad service.</p> <p> </p> <p>I've never had to beg so hard to actually give someone money, I've never had to go to so much effort for bad service.</p> <p>My number was ported to another service provider some time ago already, why do you not call me and ask me if you can send me a settlement letter for the contract, do you think I'm going to pay you for non-service while I'm already getting great service from another provider? You must be dreaming. I'm not paying you a cent more Telkkom, I need my settlement letter.</p> <p> </p> <p>PLEASE SORT OUT MY SETTLEMENT LETTER AND SEND IT TO THE EMAIL ADDRESS ON YOUR SYSTEMS, if the reference number is not enough to go by, CALL ME - ********** !!</p> <p> </p> <p>TODAY TELKOM!!!! </p>