Mission Impossible

After several attempts of trying to preorder the Galaxy S7,I finally gave up as that was impossible, so finally I walked into a store on 13/03/2016 and completed a form to get the phone.<br> Today I queried if stock was in and was informed yes there is(at lunch time today), so I requested to please keep one aside and I collect at 17:30, but being excited that I was finally getting the device I decided to use my break to make my way to the store, was there at around 13:30.<br> On arrival mentioned that I was there to collect, Julia goes to get the device and comes back to let me know that some one else had handed it out to another customer, I was at a loss for words as I made an effort to get there knowing that my device was there. Please let me know how you can fix thi without me making another trip as I have visited 5 Telkom stores over the past month purely because they don't answer their phones.<br> Maybe its time for change as this has been a terrible experience,<br> <br> Suggested solution cancel both my contracts s I wont have to deal with poor staff or wait forever for a call centre agent.