AE
Adrian E
1 reviews | Active since Nov 2017
13 Nov 2017, 15:59
MISSING PAYMENT
I took out a mobile contact with Telkom on 2017/10/17 and was advised that my account will be debited within 3 days with an amount of R799.00 that went off my account on 2017/10/20 and was advised that the amount paid will reflect on my statement as a credit. Received my statement on 2017/10/06 and to my suprice the credit did not show on my statement. I have been calling the Horror Centre over the last week with no luck Sent countless emails to the agents I spoke to with no luck what so ever. Even the service they offered with the deal does not even work.
Helpful (0)
Replies (6)0
Replies (6)
Telkom's replyOfficial
14 Nov 2017, 13:28HI adyboyz
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply14 Nov 2017, 13:28
Official
HI adyboyz
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
AE
Adrian E's updateReviewer Update
14 Nov 2017, 15:38Hi Keagan
Thanks for the reply
Much Appreciated.
I hope that this matter will be resolved before my next Debit Order goes off.
Because my total statement came to R1823.53 instead of R1 024.53 which is a HUGE difference
AE
Adrian E's update14 Nov 2017, 15:38
Reviewer Update
Hi Keagan
Thanks for the reply
Much Appreciated.
I hope that this matter will be resolved before my next Debit Order goes off.
Because my total statement came to R1823.53 instead of R1 024.53 which is a HUGE difference
AE
Adrian E's updateReviewer Update
16 Nov 2017, 07:21Hi Keagan
Any feedback with regards to my query
I am also planning to visit a Telkom store today to get this matter resolved to day
One of two thing will happen
The store will either resolve my query or I will I pay the Debit Order on Monday went it goes off my bank account and pay the amount die less the R799.00 already paid on 2017/10/20
Your urgent response to them is matter will be highly appreciated
AE
Adrian E's update16 Nov 2017, 07:21
Reviewer Update
Hi Keagan
Any feedback with regards to my query
I am also planning to visit a Telkom store today to get this matter resolved to day
One of two thing will happen
The store will either resolve my query or I will I pay the Debit Order on Monday went it goes off my bank account and pay the amount die less the R799.00 already paid on 2017/10/20
Your urgent response to them is matter will be highly appreciated
AE
Adrian E's updateReviewer Update
20 Nov 2017, 06:04Hi Keagan
Any feedback with regards to my query?
The debit order is going off my account this evening.
If no reply is received by today I will unpay the debit order and pay the amount due less the R799,00 I already paid
AE
Adrian E's update20 Nov 2017, 06:04
Reviewer Update
Hi Keagan
Any feedback with regards to my query?
The debit order is going off my account this evening.
If no reply is received by today I will unpay the debit order and pay the amount due less the R799,00 I already paid
AE
Adrian E's updateReviewer Update
22 Nov 2017, 09:46Wow!!!!!
Saying Telkom's Service is poor is an UNDER STATEMENT!!!!!!!
Took me two weeks to sort out this matter. Spoke to an agent yesterday and received a text message from her with an account number and my amount due less the R799.00 I already paid and paid R1 024.53 on 2017/11/20
Received another message today 2017/11/21 stating that I owe R799.00
WHAT THE FLIP IS GOING ON
Spoke to another agent this morning and she mentioned that the R799.00 will only show on my statement after the second or third month.
I get a different story every time I speak to a Call Centre Agent.
Choosing TELKOM as service provider is something I regret.
AE
Adrian E's update22 Nov 2017, 09:46
Reviewer Update
Wow!!!!!
Saying Telkom's Service is poor is an UNDER STATEMENT!!!!!!!
Took me two weeks to sort out this matter. Spoke to an agent yesterday and received a text message from her with an account number and my amount due less the R799.00 I already paid and paid R1 024.53 on 2017/11/20
Received another message today 2017/11/21 stating that I owe R799.00
WHAT THE FLIP IS GOING ON
Spoke to another agent this morning and she mentioned that the R799.00 will only show on my statement after the second or third month.
I get a different story every time I speak to a Call Centre Agent.
Choosing TELKOM as service provider is something I regret.
AE
Adrian E's updateReviewer Update
24 Nov 2017, 17:54This is the kind of messages I get with regards to my query
No phone call from no one
Dear Customer, we have noticed that your Telkom Mobile account is overdue, which is due to non-payment or a payment being declined by your bank. Kindly make a payment within 48 hours to prevent the interruption of your service. Please call our call centre on 081 180 and quote reference ********** 97 with payment details.
AE
Adrian E's update24 Nov 2017, 17:54
Reviewer Update
This is the kind of messages I get with regards to my query
No phone call from no one
Dear Customer, we have noticed that your Telkom Mobile account is overdue, which is due to non-payment or a payment being declined by your bank. Kindly make a payment within 48 hours to prevent the interruption of your service. Please call our call centre on 081 180 and quote reference ********** 97 with payment details.