Missing minutes and rude consultants

Lost my phone on 29 Dec 2021. Phone was off since then. Did sim swap on 5th Jan 2022 since I needed a telkom shop (contract ) when I check my balances they are short. Called twice spoke to Nonhlanhla, who hung up on me after being on the phone for 30minutes, called again spoke to Zama who was not very helpful. I paid for those minutes t3lkom should account to what happened to them.