Missing double data on LTE Double data promotion

Initialy, I was on the 20GB + 20GB LTE month-to-month deal.

At the start of October, I opted for the LTE Double Data promo. I went into a Telkom store and "upgraded" the contract to 40GB + 40GB LTE month-to-month deal.

I have since been back to this store two times to enquire as to why my data allocation on the MyTelkom app only shows 20GB + 20GB and not 40GB + 40GB. I have also tried logging into MyTelkom on the website and it also only shows 20+20.

I am already going to pay for the double data promotion yet I do not have the data. When will this be corrected? Why has a fault not been logged yet? Is this because this is a known issue?

Please fix this!