Missing data and bad customer service

Missing data: During this week I bought 2x 1gb +1gb and 250mb data.

I update my phone and run some app up dates during 00:00-06:00 hours during the morning of Wednesday and Thursday.

I am on a 10gb +10gb data contract. I was on the phone with Moshe Matlala (briefly) and I then asked to speak to his manager and then spoke to Xolile Ngotshane for the rest of the two calls I had today.

Xolile blatantly continuously **** to me with regards to why my data was missing. He could never at any given point provide me with a valid reason why my data was missing. Instead he went from pillar to post and eventually said he couldnt answer my questions because the information i needed can be found on the Telkom App.

I proceeded to download the app and then he started saying that the information i was getting from the app was incorrect and that he information(which he previously claimed that he couldnt access) was correct and the app was wrong.

I need someone to explain why 4.25gb of data has vanished in 4 days.

The phone update was less than 500mb and the app updates were less than 1.5gb cumulatively. I currently have 4gb+ of my contract night time surf data.

I have not been in youtube this week. I dont have Facebook. I hardly ever use Twitter. I logged on to Instagram very little this week. I haven't received huge videos from WhatsApp.

I checked my data this morning after 00:00 before I ran the app updates (which were less than 200mb) I had 700mb+ and had more than 4gb of night time surfer data.

I woke up this morning and the 700mb day time data was gone.

Where did my data go to?

During the 1hr30 minute long two conversations I had with Xolile I asked for his superior more than 3 times.

He made me hold for her twice. The first time he said she was unavailable. I told him to get another one and he made we hold for him to get another one. When he returned on to the line he hung up the call and called me back and told there are normally 3 superiors in his department and on 30 August 2018 between 14:51 and 16:30 there was only one superior who was scheduled (her name was Busisiwe Mvinijweni).

He eventually released the call second call (ref: ********** 44) before he took down my details so he can escalate the query. I am highly disappointed by the service I received and the fact that Telkom Mobile basically stole over R200 from me.