Missing data

I registered for a R369(40 gig day and 40 gig night surfer) special.

The router was working so fine up until last year when my data would deplete before the end of the month. Then I decided to decrease and cut some of the apps I use to use so it doesn’t run out, but yet it ran out again and funny enough I’m hardly home and use most of the data midnight which is night surfer, to download movies and music. It then ran out again on November and December and to top it up it ran out for January again within 12 days and when I called 080 180 to request answers and for a report from them, the lady who was helping me gave me a report that accumulated to a sum of 21 gig for the past 12 days of January which the rest of my 59 gig couldn’t be traced but they say I’ve used up my 80 gig.

This is the email I received today after waiting for 72 hours “Kindly note that the case on subject line have been dispatched to returned cases. No data dispute cases to be logged with SOC, we also unable to determine what services the customer used the data for. Our records indicate no unusual data depletion please refer to CCBS/HuaweiCRM for data report data records does take a maximum of 24hours to update on the system”

And the lady now says I should call 080 180 again when I send her email and my issue hasn’t been solved still and it has been ongoing since last year October.