Missing Data

I purchased a Free boost Me bundle last month on the 24 October . Yet the data from my smart broadband allotment (1 Nov 2017 ) was used up first. This meant that approx 1.7 GB of the Free Boost Me bundle is to be forfeited.

This is not right , since it should be data in first to be used up first ie the data on the Free Boost me bundle should have been depleted then the November's allotment of data be used/ I should have had 1.7 GB still left on my contract data.

I called in today Reference call 8:57 23 Nov 2017 and spoke to Xolile Ndneda, who could not log the compliant. Your email box is full. Your website is down. This is equivalent to theft