Missing data

I contacted Telkom call centre on 23 October 2017 and spoke to MacWellington regarding my complaint

He assured me that he will forward the matter to be investigated and send me an sms the following morning. I did not receive the sms from him or the department that was supposed to investigate my complaint I called Telkom again on 24 October and this time spoke to to Anec Mhlambi and she advised me that there is no record on the system about my complaint that will be investigated

She gave me an email address to lodge my complaint only to find that the email address does not exist.

I then phone Telkom again and this time I spoke to Miss Kumalo who advised me that I used 2 gigs of data in 5 hours’ time from 17:22 - 22:34 on 24th October 17 I was not at home during that time, how do you use 2 gigs of data in 5 hours

My complaint as follows

My 5 gig of data for this month lasted till 23rd October 17 . I then purchased 2 gig of data on 23rd October 2017 and my data was depleted within 5 hours, how is that possible??? I am not at home during the day, where did my data disappear to? I want answers.

I am also not happy disgusted with the lack of product knowledge and assistance from your call centre agents.

I can be contacted on telephone number ********** 762 alternatively email **********

If I do not get feedback within 24-48 hours then I will have to approach a regulatory body and lodge a complaint with the ombudsman.

Regards

Janine