Missing Data

I Phoned Telkom on 1st march @6h10, Sibosiso Molepo answered my call. I explained to him that since this morning +-3 gigs of my night serve and +-3 gigs of my anytime data was missing without me using any of my data. He logged a case with their back office ref number ***3. He told me they'll get back to me within 74hours. This is day 3(72hours) and i have not yet received feedback on my case.