Missing Cabling department

<p>I requested that my fixed line be moved to a new address (500m away by the way). Telkom technician showed up on the schedualed day, but found that the main cable in the street running to the exchange is damanged and no spere wires was avaialble.</p> <p> </p> <p>He indicated that the fault has been escalated to the cable department. (which i am totally unable to contact... strange).</p> <p> </p> <p>I have called 10213 many times, have spoken to the team leader have been transfered to technical, who simply transfers me back to sales, have tried the chat, who also simply states its a sales quory and transfers me.</p> <p> </p> <p>The team leader, Anita also promised that someone would call me back, but that also hasnt happend.</p> <p> </p> <p> </p> <p>This is unaccaptable, I am paying for a service and no one at telkom is able/willing to assist me.</p> <p> </p> <p>When/How will this be resolved? Please provide the correct number to call as 10213 is obvously not the right number.</p> <p> </p> <p> </p> <p> </p>