Missing 5gb Telkom Data

In September 2016, I purchased the Big Deal September which included 10gb anytime data + 5gb additional telkom data + 10gb night data for R299.

All went well up to last year October, where I only received 10gb anytime data + 10gb night data.

I went into the store on 30 March 2018 to sort out the problem. They told me I used the data. I had no leg to stand on, so I waited till 1 April 2018 and visited the store again. I showed them that the new month started, and my Telkom App shows that 5gb data is not allocated to my profile.

The lady was friendly and helpful, said she can't assist me and opened up a case. Case nr is 228 867 800. I also showed her, prior to October 2017, my invoice showed 10gb + 5gb + 10gb night data, where as now my invoice shows 10gb + 10gb night data for R299.

The lady showed me that there is 5gb data on the system allocated to me, but I can't access it.

I am very disappointed that I lose out on 5gb data every month since October 2017.