Missed online test because of Telkom negligence

I am so sick of Telkom. I get am invoice on the online mobile app to pay R328.00 which I paid. Last night preparing to write an online test for my LLB I can't get access. I call this morning to be told oh SORRY did the person that did the application not tell you there is an additional R70 for the 1st month for new accounts. I said NO or I would have paid it. On top of this no statements. They don't even have the correct email I put in my application so I DON'T GET STATEMENTS.

Now I get told the line lift will take 24-48 hours after the R70 is paid. Remember I have already paid the amount TELKOM TOLD ME TO PAY. I have another online test tonight and the line can't be opened. BULL**** I AM SO ****ED OFF. Really not right of Telkom. I have emailed a staff member multiple times with ABSOLUTELY NO RESPONSE.