Missed Escalated Call Dead-Line Already

Good Day,<br> <br> I have been phoning 10210 daily now for the past two weeks in regards with my phone line that is dead, I have escalated this call and this issue should have been resolved yesterday already according to the escalation ref. Every time when I phone the promise commitment date have been moved on, this morning I phoned then I was told that the technician would be on-site at 10:30am to resolve the issue, when I phoned at 12 to find out where the technician is at, I have been told that this call should have been resolved yesterday already.<br> <br> TELKOM - PLEASE TELL ME WHEN THIS WILL BE RESOLVED AS I HAVE NOT HAD A LINE IN 2 WEEKS!<br> <br> REF NUMBERS: 822CRK180316<br> Escalation ***<br> <br> I have spent over R4000 in 3G data to do my work, I need to get this RESOLVED ASAP.