Missed Appointment and Apparently No Technician was even allocated

<p>I placed an order with Telkom on 2017-07-25. To my surprise they phoned me the next day on the 26th to tell me that a technician would be at my house on the 27th (2017-07-27) to carry out the installation between 08:00 and 12:00</p> <p> </p> <p>When 12:00 came and went, I called 10213 and spoke to Nonhlanhla.</p> <p>She verified all of my details and located my order.</p> <p> </p> <p>She told me that a technician was on their way but that the booking was actually an all day booking and that I should expect them before 16:00.</p> <p> </p> <p>When 16:00 came and went, I called 10213 and spoke to a lady (I couldnt get her name because of the background noise)</p> <p> </p> <p>Once the agent had pulled up my order, she told me that the appointment was on her system but that they had not actually allocated a technician to the appointment, so nobody was coming (well it was now after 16:00 so I was quite sure nobody would be coming)</p> <p> </p> <p>She told me that all that she could do was log a "missed appointment" note on the system and then wait for someone to call me back within 48 hours to reschedule the appointment.</p> <p> </p> <p>This is just SHOCKING service actually. How do you make an appointment with a client, make them take off from work so they can sit at home all day and then not even tell the technician that they are meant to be doing the installation?</p> <p> </p> <p>Absolutely PATHETIC!</p>