DL
Doret L

1 reviews | Active since Feb 2018

20 Feb 2018, 14:07

"missed apointment"

We had a apointment to get line installed yesterday after no technician showed up we phoned telkom they kept saying just be patient so this morning i got a differrnt story still no line and its now logged as a missed appointment i drove to openserve depo where inwas told tech must come from Jan kemp and that hes currently on his way to bloemhof to fix faulty line hes not sure when hell get to us as he works on a list the complaint dept nr and head office says ne doesnt exist now my question is were sitting here paid our dep and yet no line and no answers and no one to reimburse salary lost for days waiting WHATS THE POINT OF APPOINTMENT AS TECH DOESNT WORK ON IT !!!

0
Replies (2)
Telkom
Telkom's reply20 Mar 2018, 13:23
Official

Good Day

Thank you for allowing us the opportunity to assist further on your query.

Kindly confirm your reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.

Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.

We sincerely apologize for the inconvenience.

Kind Regards

Tumelo

Best regards,

DL
Doret L's update20 Mar 2018, 13:48
Reviewer Update
The Tumelo we have gotten line installed on the 9 th of march no wi fi extender as package was advertised tho