miss representaion,double debits bad serive

I got a phone from the branch in Northgate Telkom branch after a couple of months I was slapped with a debit of R1000+ for something they called additional spending limit and the new wifi I had recently got. When I got the phone I specifically told the person that assisted me that I do not want to pay for any additional things except for the added data,airtime and sms's that I call in myself and get. They debited my account made a formal complaint to the on of the guys but to no avail. Recently I had my cellphone ****** for the last two days I have been trying to get an add on get a new or even get my phone tracked but they kept on transferring me to different departments. They eventually said to me that I had to speak to one of the sales guys and they put me on hold for more than an hour. After so many issues I have had with Telkom I stuck with them because of my contract and the fact they do have people who are wiling to go the extra mile and help out. people who are competent at they job. This has to stop I have turned a blind eye to the miss- representation, information deliberately not mentioned and basically poor service in different departments. Please refer to ref no. on sy