fM
fikile M

1 reviews | Active since Aug 2016

22 Aug 2016, 12:49

miss information

<p>A consultant contacted me on the 21 July sold me a WIFI and she advised me that I have coverage to find out that where I stay I cannot connect ,have been calling the TELKOM call centre they seem to not help me I have called since I got the router I still cannot use it by now ,today whats worse is when </p> <p>i caled the lady by the name of ZODUMO did not want to help and she gave me wrong contact numbers and she refused to call or update her manager so that she can give me alternative ways to deal with this matter as this is all about customer service. I am not willing to pay so much for something that I can not use ,I need someone to call me and solve this problem TELKOM caused me as I am very upset right now. They do not evn know their contractors .</p>

0
Replies (1)
Telkom
Telkom's reply22 Aug 2016, 14:06
Official

Hi ***,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Mobile department and feedback will follow.

Your reference number is AI***.

We apologise for any inconvenience caused.

Regards,

Rafeeqah

Telkom Social Media Team

Best regards,