Miss GD Paul - faulty line ***

I have been having a fault that I logged two weeks ago whereby I have zero communication on both my Landline and Internet and the Service I have been getting in resolving this problem is zero all I get is apologies and they will escalate my problem and then absolutely nothing happens. I understand the problem is cable theft and vandalism which I get is out of their control but my problem is with their pathetic useless “Service” to me as their loyal customer for many years now. I have never been so frustrated and appalled by the way I have been treated by Telkom and the fact that there is zero feedback or communication around my fault logging progress and when I do the follow up myself all I get is empty promises and apologies for their poor and pathetic “Service” they providing. Highly upset and frustrated and all I want is for my service to be restored and fixed.