Miss

I opened up a phone and wifi router contract with Telkom in June 2021. Everything has been going so well up until I lost service on Friday 1st October 2021.

My phone started showing Emengerncy calls only, Emengerncy text as well as Emengerncy for data. I ignored this as Telkoms network is always wack on weekends.

Monday the 4th of October my phone was still showing Emengerncy only and that's when I started to panic asI knew something was wrong.

I went to a Telkom store in Adderley Street Cape Town and received the poorest service ever. I was told that my contract has been canceled however is not showing who canceled my contract. I was so furious and asked them to reinstate my contract. To my surprise I was told that the only was to resolve this would be to take a Sim only deal so that I can have service again. I was fuming and they then advised that the 2nd option would be to resintate my contract however the 4 months that I have paid already will not be taken into consideration. I complained and wanted to speak to a manager where I wasted 2hrs of time trying to get a resolution. The manager then dialed through to the call centre where I spoke to an agent whom advised that her manager will be calling me back in 24 hrs. I did not even receive the manager callback.

Today the 6th of October I went to another Telkom branch to have this resolved. An email was sent to the back office but I have no trust in Telkom and I am very disgusted by the way they do business.