LM
Lindiwe M

1 reviews | Active since Aug 2011

25 Nov 2016, 11:25

Miss

<p>I have upgraded my Account to a contract of R600 for 24-months contract with 2mag line uncapped as well as Moderm to be installed/connected until to this day I have not received any response however when I contact them they transfer me from one consultant to another...however were very quick to email payment due which I have paid already however there is no service. Unhappy</p>

0
Replies (2)
Telkom
Telkom's reply25 Nov 2016, 17:40
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

LM
Lindiwe M's update28 Nov 2016, 17:21
Reviewer Update

I cannot believe as of today my query have not been resolved. I contact the call centre to follow up on my query shocking service is I was on hold for 35minutes without any help ended up hunging up.

Query Ref: AI **********

So dissapointed as its 2-weeks now waiting for response.

Unhappy client considering moving my account with Telkom.