Miss

I have a bad experience with Telkom, last year I upgraded for a Smart Broadband Wireless 10GB Deal. I was given a SmartInternet 500MB Deal, I send it back to Telkom for replacement till today they still debit money from my account. I went to Telkom in JHB Fox Street. I was told they will terminate the contract but it didn't happen till today. Eventually I was given the correct device but the debit of the returned on its still continues. Today I received a statement that my account has increased with R500.00, I don't even know what is that for. I wish for Telkom to terminate these contracts and live me the hell alone now. I have been nothing but a good customer to them, but they are treating me like trash.