Misrepresentations

<p>My contract with Telkom came to an end a few weeks ago. Due to the hassle I had getting the contract in the first place via your call centre, I decided to go prepaid. A call centre agent called me no less than 5 times to convince me to choose the Freeme package. This package is a sim only contract as I was not interested in any of the phones on offer by Telkom. I was told that when a phone I wanted became available, I could "go into any Telkom Store at any time" and upgrade that Freeme package to include a phone and pay the additional amount. My phone broke a few days later and off I went to the Telkom Direct Store in Rosebank only to be told, immediately, that I had to wait 3 months before any upgrade could be effective. Your call centre again misrepresented the terms of the Freeme package. For 2 days I have emailed, called, smsed Telkom to assist me either with cancelling the Freeme contract due to misrepresentation or simply to allow my upgrade immediately. The urgency of this matter could not be overstated. At every stage, with every person I spoke to or emailed, I impressed the urgency because this is a work phone and my clients were trying to get a hold of me without any luck. Every single time I was told, "we don't deal with this, try this number or this person". When I did, I was bounced to another person. This has been going on for two days and is quite frankly disgraceful. Telkom has no problem calling me back when they want me to enter into a contract but the moment there is a fault on its side I cannot get a hold of a single person, including a manager. Your client service is a disgrace from your call center to your managers. If I am not contacted within the next few hours and this matter resolved, I will exercise my rights in law. </p>