KF
Keenan F

1 reviews | Active since Sept 2015

21 Sept 2015, 17:28

MISREPRESENTATION ON PRODUCTS AND SERVICES

I, KEENAN FISHER SIGNED UP WITH TELKOM IN AUG 2015 - WHERE THE APPLICATION COST PER MONTH WAS AGREED AT R299 PER MONTH BY 36 MONTHS - I HAVE JUST RECEIVED MY STATEMENT WHERE MY FIRST BILL AMOUNTS TO R4750 - THE PACKAGE WAS A WIFI ROUTER + WIFI EXTENDER AND A FREE X-BOX 360 WITH 2 GAMES AND 2 CONTROLLERS - THE STATEMENT STIPULATES PAYMENT OF THE X-BOX WHERE THIS ITEM INCLUDING THE WIFI EXTENDER WAS COST FREE AND FORMED PART OF THE PROMO PACKAGE(SMART INTERNET 3GB PROMO) - I CANNOT UNDERSTAND HOW THIS HAD NOT BEEN DISCUSSED AT THE TIME OF THE APPLICATION

0
Replies (1)
Telkom
Telkom's reply21 Sept 2015, 19:44
Official
Hello Keenan Fisher,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM147840.

We apologise for any inconvenience caused.

Kind regards
Igsaan
Telkom Social Media Team