Misrepresentation By Telkom

<p>I app**** for a Telkom Line during mid February at the SouthGate Telkom store. The line was to be used for DSL. I was told that i will pay R700 for installation fee, which will cover all installation costs.i paid that amount upfront at the store. Later on just before the installation was done, i was told that there is another R700 again that i am supposed to pay, and i was never told about that money from the start, which came as a surprise to me. Then i was told not to worry as they will only need the money when the 1st invoice comes through. The installation was then done, before the amount was paid. All this information was supposed to be disclosed at the point of sale in full, and withholding such important information at the point of sale constitutes misrepresentation, and i believe all this was done deliberately to get me to agree to everything. The 1st invoice came through and i was charged a service fee of R605.26. Telkom is saying this amount is for a small gadget that was installed inside my house. My problem is that Telkom never said anything about this extra amount for the gadget. I was told that the installation fee of R700 will cover all the installation costs and materials. Now i am surprised when i have to pay for an extra amount for installation of that gadget, yet nothing was said about it at all. This is total day light *******. Everything should have been disclosed at the point of sale for transparency reasons. I am not willing to pay this amount as this is *******. No one explained all this...it just came as a surprise on the statement, yet i paid the installation fee. The other thing i was told that i will only pay R165 a month, and nothing was clarified that there will be an extra amount of R189 for DSL. i was made to believe that i will only pay R165 since i will be using a different service provider for internet.</p> <p>Can someone get into this and investigate as this is gross misrepresentatuon and day light *******. If i had known about all this, i was never going to apply for this. This is total unprofessionalism.</p>