Misrepresentation by staff

I received a call from the Telkom Whitepages directory on 30 October 2017, regarding our listing for our business. My first response to any of these people is, 'Are you trying to sell me something?', to which I would most definitely have responded, 'I'm not interested'. However, as I recall, they said this was not a sales pitch and simply to update our information and could they email me through a form to complete. I said that would be fine and completed the form and sent it back. I have now been told that someone from Telkom is going to call me regarding the R6000ex. VAT amount outstanding for a Whitepages advert! I have never spent R6k on an advert for our business and certainly never will for advertising within the Whitepages which would result in a guaranteed 0% return for our line of business. I went back to the letter emailed them and yes, it does say it costs R6k in the very small print, however in very large print it says 'FREE SERVICE'.

I feel that not only did the staff member who called me misrepresent Telkom but also that the letter provided for completion completely misrepresented the nature of the originating call. I am highly aggrieved about this situation as I do not want this ******* service nor can afford to cover these costs.

I urgently require a Telkom staff member to respond to this complaint and rectify the situation, before I take this complaint to the Consumer Protection Ombudsman. As stated, I cannot afford this advertising nor can I afford lawyers to handle this!