Misrepresentation By Sell Direct

My Telkom contract is coming to an end in February. I received a call in December from Sell direct on behalf of Telkom for a renewal of the contract which I agreed to and ordered the Huawei P8 Lite. On my side, I was under the impression that this is an upgrade for my existing Telkom contract due to misrepresentation from your side, but have just discovered that it is in fact a new contract. I am not interested in a new contract and have been trying to phone the Switchboard number as well as the Sales support number, there's no answer on both. I have been trying to contact sell directly direct Since early January, but they do not answer their phones. <br> <br> On the 10th March 2016 I contacted Telkom at 081180 about Sell direct's misrepresentation in upgrading my contract and the fact that I spoke to Addel October of sell direct and I even send them emails they promised to send a courier to collect their phone but until today they failed in their promise instead they activated their contract and are still debiting my bank account. Telkom registered my complain and gave me *** and promise to rectify the problem and they told me I will be contacted in 72 hours but they failed!