Misrepresentation

Your customers service is absolutely Repugnant , FIRST OF ALL, I GAVE YOUR COMPANY THE BENEFIT OF THE DOUBT BY TAKING A CONTACT WITH YOU GUYS. ONLY TO FIND OUT THAT WHEN I RECEIVED THE PACKAGE THERE IS ANOTHER PRODUCT THAT I DID NOT AGREE TOO! I THEN CALLED THE CALL CENTRE ON THE SAME DAY I RECEIVED THE PRODUCT AND I WAS ADVISED THAT I took UP BOTH PRODUCTS, after explaining to the consultant that I do not need a router as I have wifi and home and at work and I already have a contract that provides me data on a monthly basis. I was then told that I need to keep both products, (when I only requested for one) or I need to cancel both, I advised that they can take both the products back, The consultant then told me, once they receive the package back then they will cancel with telkom and it will take 7 to 14 working days. I told the consultant that would not be suitable cause my debit order would run on the 20th and I would be paying for products that are no longer in my possession, she then put me on hold and said she'll speak to her manager, then comes back to me and advises that they will arrange urgent pick up and as soon as they receive the product it will be cancelled with in 24/48 hrs, the reference that I got for the call 43902. I did a follow up on Thursday the 13th and was advised that they received the package and they will cancel with 24/48 working days, I provided the courtesy of waiting up until today and was told that the contract has not been cancelled yet and the original time, which I advised was not suitable still stands, my debit order goes off tomorrow for a product that is no longer in my possession! Mondo please advise who do I report Telkom or Mondo for misrepresentation and not complying with the NCA as this is a serious infringement of my consumer rights, I urgently await for your response failure to do so will result to legal action

Regards