Mismanaged fixed term contract

Telkom has been failing to maintain my fixed contract payment and the center is failing to assist me with it. Since the years 2022 has started the I have been mistreated by customer services and billing as they are failing to resolve my issue. They have been failing to take their direct debit on the agreed date, they take the debit orders 5 or 10 days later after the agreed date and when I inquire the reps say it something that happens and I should not be worries about it meanwhile if they don't take the payment I end up getting in arears which they still do not find a solution to it. couple of months later when I queried they said my account was escalated to the collection department without my consent nor they have communicated with me as a client. Lastly I made all payments that they required and ask for my account to be removed from collections which the rep gladly confirmed that it shall be remove and my payments would be debited as normal. Up until this present month my account is still not being debited and i end going in areas and no assistance is being offered and they area refusing me to speak to a manager. I reqiure for my account to be reimbersered for all the arear fees that I have been wrongfully been charged, an aplogy from higher management for the unsatisfactory service I have been recieving from the company.