Misled to buy wrong product

Item: Telkom
Rating: 2
Author: Vukani B

I phoned in at Telkom Mobile to ask about the bonus airtime promo. They told me I can use the bonus airtime to buy data with it. I then got excited and ported out of my current provider. After recharging with R300 and bought data 5GB for R299 I was left with R1.00 I was suprised how this possible I should keep my airtime and funds come out of free airtime. When asking for a recording they made sure to discourage me by saying must get an affidavit and a court supina. This is surely a way to make sure I dont get this resolved.

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Replies (1)

Telkom's replyOfficial

01 Jul 2015, 12:54

Hello valiant,

Thank you for your post.

As per our telephonic conversation:

Kindly be advised that we are currently investigating your issue and we will revert back to you with feedback.

Your Social Media reference number is SM122103.

We sincerely apologise for the inconvenience caused.

Regards
Tebogo Mongale
Telkom Social Media Team
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Telkom's reply01 Jul 2015, 12:54

Official