Misled/Disregarded/Poor Service

<p>So on 13 June I decided to purchase myself a Telkom Mobile(8ta) micro sim. I was quite excited and keen as I've noticed the data packages are quite affordable and good value for money. I activated my sim and proceeded to check what data packages are available. I was interested in the "Internet Starter Pack Bundle - 1.2GB for R49.99 Before purchasing the above package I decided to call the customer care centre to confirm the substance of the offer. I spoke to a lady, who advised me as follows: </p> <p>1) Tariff plan will automatically change, no free airtime, higher call rates. </p> <p>2) Data is valid for 1 calendar month unless depleted before then. </p> <p>I was quite happy, thanked her for the info and the call was ended. I purchased the data bundle. Shortly after i received the following SMS messages:</p> <p>1) R49 has been dected from your account</p> <p>2) Hello!You have 100 MB Recurring Internet bundle available. 100 MB will expire on 01/07/2016.</p> <p>3) </p> <p>Your account was successfully loaded with 1.2GB (100MB PM X 12) ISP Data bundle that will expire in 12 Months.</p> <p>Now imagine my shock and awe! I immediately contacted the customer care centre, spoke to Mthokozizi, explained my concern and he apologise and told me outright, "Sir you have been misinformed by the agent and she has not explained the package in full". I couldn't agree more as i would never purchase such a plan that doesn't benefit me at all. I immediately requested that a manager listen to the call recording and rectify the matter. Mthokozizi told me he would ask his manager, Mr Andy Maboshego call me once he has listened to the call. I waited and received no call, so i called in and requested to speak to Andy. Andy apologised, told me he listened to the call and said I was misinformed/misled by the agent. He told me he would escalate the matter the agent's manager. Andy also advised me that as the agent has made a "mess", she is personally responsible for reimbursing me with R50 airtime. I asked him what about the pre-loaded data bundle(which I do not want), he told me I may use it as a gesture of good faith for the inconvenience. Andy assured me I will be reimbursed today. I told him I will let him know whether I have been reimbursed or not. I called twice for Andy today. The first time I was told he is on lunch, the second time i was told he will call me back immediately, third time I was told they will go find him, fourth time I was told he has left for the day already, needless to say, I am still waiting for the call and have not been reimbursed. During my conversation with Andy last night he told me there is no reference number, as it was negligence on the agents behalf, not the company... All agents employed by Telkom IS Telkom as they represent the brand! I am left to the mercy of the agent who messed up, as Andy said, she personally has to reimburse me... I am utterly disappointed that a mere agent has to personally reimburse me, despite her going to face disciplinary actions... Is it not Telkom's responsibility to avoid any further delays to me, the customer, and sorting out the matter with their employee later??? Telkom!!</p>