Misled and Manipulated into Unwanted Contract at Telkom Pavilion Branch

I am extremely disappointed with the service I received at the Telkom Pavilion Shopping Centre branch. I went in with my Oppo Reno5, which had a minor restart issue, expecting an honest diagnosis and assistance. Instead, I was misled by the sales assistant, Siyanda Khumalo, and the branch manager, Sibonelo Masango.

Without conducting a proper inspection or providing me with an official report, I was told that my phone was no longer usable and that my only option was to take out a new contract. Trusting their word, I signed for a new device—only to later discover that my Oppo Reno5 was still perfectly functional after a simple reboot.

When I returned the next morning to cancel the contract, I was met with rudeness and complete dismissal. I was told that I could not cancel since I had “signed willingly,” even though I was clearly misinformed and manipulated into the decision.

This treatment shows a lack of professionalism and integrity from staff who take advantage of loyal customers. I have been with Telkom for years, taken multiple devices with them, and this is the worst experience I have ever had. I am demanding the immediate cancellation of this *****ulent contract, failing which I will escalate the matter to ICASA and take legal action.